Operations
Managed IT
Full-lifecycle IT operations and outsourcing with a clear 24/7 support model and specialist teams where you need them.
The problem
What's at stake
Operations degrade when they are nobody’s core job: patching slips, backups go untested, and there is no defined support model when something breaks at 2am.
What Ordinox delivers
How we approach it
- A defined support model with response targets
- Proactive infra ops, patching and monitoring
- Tested backups and security operations
- Specialist teams stood up where needed
Scope of work
Capabilities
- Helpdesk & remote support
- Infrastructure & server management
- Cloud operations
- Monitoring & alerting
- Backup & recovery
- Security operations
- Microsoft 365 & identity
- AI specialist team creation
- 24/7 operations model
Typical deliverables
What you receive
- • Support model & SLA definition
- • Operations runbooks
- • Backup & recovery plan
- • Staffing / team design
Process
How an engagement runs
Discover
Understand goals, constraints and current state.
Assess
Evaluate options against risk, cost and timeline.
Design
Produce the reference architecture and plan.
Build & Operate
Deliver, secure and support the lifecycle.
Questions we ask
How we scope it properly
- What must be covered, and during which hours?
- What are your recovery-time expectations?
- What is in scope vs. retained in-house?
- What specialist skills are missing today?
Expected outputs
Where it leads
- • A defined support model
- • Documented runbooks
- • Tested backups
- • A staffing plan
Related services
Explore adjacent work
Datacenter Architecture
Tier II/III-ready facility design, BOQ/BOM and delivery supervision.
Operators & government projects Learn moreAI SOC
AI-assisted security operations, monitoring and triage.
Security teams Learn moreSecure Hosting
Hardened, monitored hosting with defined SLAs.
Business-critical apps Learn more Next step
Request a project assessment
Tell us the outcome you need. An architect scopes it - vendor-neutral, no obligation.
FAQ
Common questions
How do engagements start?
With a project assessment - we scope the work before any commitment.
Are recommendations vendor-neutral?
Yes. We recommend what fits your requirements, not a vendor quota.