AI Automation
AI Agents
RAG-grounded chatbots and agents for web, WhatsApp and Telegram - scoped to your knowledge, with human escalation.
The problem
What's at stake
Generic chatbots answer confidently and wrongly, leak scope, and dead-end users. A useful agent is grounded, honest about limits, and hands off cleanly.
What Ordinox delivers
How we approach it
- Agents grounded on your documents via RAG
- Deterministic answers before any model call
- Lead capture and human escalation paths
- Deployment across web and messaging channels
Scope of work
Capabilities
- Website, WhatsApp & Telegram chatbots
- Internal, support & sales bots
- RAG from your own files
- Deterministic FAQ before model fallback
- Gemini fallback behind a feature flag
- Lead capture
- Human escalation & handoff
- Per-category knowledge isolation
Typical deliverables
What you receive
- • Bot conversation design
- • RAG knowledge base by category
- • Escalation & lead-capture flows
- • Channel deployment plan
Process
How an engagement runs
Discover
Understand goals, constraints and current state.
Assess
Evaluate options against risk, cost and timeline.
Design
Produce the reference architecture and plan.
Build & Operate
Deliver, secure and support the lifecycle.
Questions we ask
How we scope it properly
- What questions must it answer reliably?
- What is out of scope, and how should it decline?
- Which channels do your customers use?
- When should it hand off to a human?
Expected outputs
Where it leads
- • A grounded assistant
- • Clean escalation paths
- • Captured leads
- • Category-isolated knowledge
Related services
Explore adjacent work
Next step
Request a project assessment
Tell us the outcome you need. An architect scopes it - vendor-neutral, no obligation.
FAQ
Common questions
How do engagements start?
With a project assessment - we scope the work before any commitment.
Are recommendations vendor-neutral?
Yes. We recommend what fits your requirements, not a vendor quota.